Using the service
How can we help?
Learn how to prepare your account, follow up on McGraw Hill services and protect access.
Create your account, submit a support request, and follow replies in the platform.
A new student account
Enter your basic details and verify your phone with an SMS code. Then enter your personal email and password, verify that email with its code, and complete your university email, college and department on the same page. University email does not need verification.
University email is saved without a verification code. Taibah Valley reviews university ID ownership and service eligibility after submission; entering an ID alone does not prove affiliation.
Create student accountSigning in
Students and staff from other organizations use email and password. Taibah Valley staff use an invited Google work account. The platform administrator assigns staff access.
Choose account and sign inForgot your password
Students and external staff can reset their password using their email address. Taibah Valley staff recover their work account through the Valley’s Google Workspace. Never share passwords or verification codes.
Mobile or email code not received
Check the phone or email entered and the email spam folder. Wait for the resend timer, then use the latest code. Never send your code to support.
University ID needs review
Taibah Valley reviews ownership and eligibility. Another student’s account or requests are never transferred automatically, and an unverified university email alone does not prove ownership.
Purchase or content issue
Enter the Salla order number and choose a payment method for every support request, then select the issue type and describe the problem. Book, course and screenshots are optional. For cancellation and refund, say whether you submitted a refund claim and enter its number if yes; the claim belongs to the selected installment provider or Salla for other methods. The platform routes the request to its team; open the request card to follow replies or add information.
Do not attach bank card details, passwords or sign-in codes. Hide unrelated information in screenshots.
Submit support requestReplies and notifications
Request updates are sent to your email address. Reply inside the request; this mailbox does not receive replies.